Evaluation factors of adopting smart home IoT: The hybrid fuzzy MCDM approach for robot vacuum

Abstract

With the vigorous development of information technology, the applications of the Internet of Things (IoT) have become increasingly common in recent years. Robot vacuum has become a popular and representative product in smart homes. This study proposed a hybrid fuzzy multi-criteria decision-making (MCDM) model that applied fuzzy analytic network process (FANP) and decision-making trial and evaluation laboratory (DEMATEL) to analyze the critical factors evaluated by users when adopting a robot vacuum. It was found that the top two dimensions in order are “epistemic value” and “functional value”; and the top five factors in order are “novelty”, “exploratory”, “family information infrastructure”, “family consensus”, and “reliability”. Significant influential and affected factors were identified. Gender differences in decision-making factors are also discussed.