Abstract
This paper presents a process implemented for the analysis of the frontend design of an infotainment system through the evaluation of a set of heuristics in a parked vehicle. The guidelines used to evaluate the system cover design, interaction and connectivity dimensions, which are studied through the execution of a usability test whose objective is to identify the pain points that arise from the interaction of the characterized users (22 to 24 years and no experience in infotainment systems) with the vehicle. A redesign proposal is also made as a result of the vulnerabilities that were found through the observation technique in the usability test. Obtained results include a summary of the feedback from the usability test and the redesign proposal whose objective is to promote a better user experience and satisfy the passenger needs.
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