Abstract
Keywords: Set Pair Analysis; Satisfaction degree; Wuhan-Guangzhou high-speed rail. Abstract. As far as Wuhan-Guangzh ou high-speed rail put in operation, except for holidays, the passenger load rate is low, facing huge market risk. This paper explores the passenger satisfaction of Wuhan-Guangzhou high-speed rail, based on SPA(Set Pair Analysis) theory and combined with practice. To analyze the impact factors of passenger satisfaction, a in-depth investigations was made on Wuhan-Guangzhou high-speed rail. After the investigations, the date collected is processed by software named SPSS. Then, through using the method of SPA, passenger satisfaction evaluation model is built. Therefore, we can estimate the passenger satisfaction levels of Wuhan-Guangzh ou high-speed rail by the model. The results can provide a reference for the management of Wuhan-Guangzhou high-speed rail, but also a basis for scientific decisions.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.