Evaluating Transformative Mediation in Practice: The Premises, Principles, and Behaviors of USPS Mediators

Abstract

This study explores the tactics and strategies of transformative mediators in practice. Specifically, the study examines the premises, principles, and behaviors of mediators in REDRESS, the United States Postal Service (USPS) employment mediation program. The study is also a process evaluation used to determine whether the REDRESS program is being implemented by mediators as designed by the USPS. Survey results indicate that REDRESS mediators understand and correctly use the transformative model. Moreover, triangulation of the results with other studies suggests that the REDRESS program has been implemented as it was designed.