Abstract
Sustainable tourism has become an increasingly important topic in tourism development research. This study attempts to identify a set of sustainability issues that negatively affect residents’ attitudes toward tourism development. This study extends the importance-performance analysis (IPA) into the “adverse-impact and serious-level analysis” (AISLA) to evaluate sustainability issues in tourism development. A survey was carried out with 430 residents in Macau. According to the results of AISLA, the government was recommended to take “concentration” actions to reduce the levels of impacts of some economic (including inflation, urban service charge, and housing price) and environmental (including noise pollution and destruction of natural landscapes) issues. Furthermore, the government of Macau should take “keep down” actions for most of the socio-cultural issues. This work provides a new perspective for the government to develop sustainable tourism.
Highlights
The rapid growth of the tourism industry has improved the local economy and community life (Ylli, 2016), in recent years, residents of some tourist destinations have begun to express dissatisfaction with the increasing number of tourists (Mason & Cheyne, 2000; Siu et al, 2013)
This study provides theoretical contributions in (1) developing a new measurement scale for the sustainability issues in tourism development and (2) extending current importance-performance analysis (IPA) into AISLA to evaluate these sustainability issues in tourism development
35.8% of respondents are working in jobs related to tourism
Summary
The rapid growth of the tourism industry has improved the local economy and community life (Ylli, 2016), in recent years, residents of some tourist destinations have begun to express dissatisfaction with the increasing number of tourists (Mason & Cheyne, 2000; Siu et al, 2013). Since residents are one of the most important stakeholders and have a considerable influence on development outcomes (Lyon et al, 2017), numerous studies have been conducted to investigate the positive impacts on residents’ support for tourism development (Eslami et al, 2019). Researchers have identified different negative issues that affect the lives of residents (Wan & Li, 2013; Wu & Chen, 2015), the impacts of these issues on local residents have not been well compared, triggering residents’ opposition to the development of tourism. Understanding the adverse level and serious level of each negative factor can help the government to formulate appropriate strategies to address the issues and obtain residents’ support for tourism development. The current study attempts to achieve this objective to evaluate the sustainability issues that affect residents’ lives
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