Abstract
Interviews with students who accessed enrolment support were undertaken to explore reasons students utilised this service, and how integrated student support service models can impact on student transition, retention and success. Results indicate that students primarily required support with course enrolments because of the new environment they were studying in, not being accustomed to existing processes and a lack of confidence. In addition, along with the existing service model, the integration of enrolment support into the student support service model had a positive impact on the student experience and engagement. The implications of these findings for the tertiary education sector are considered in light of the increasing focus on student engagement and success.
Highlights
Improving student success has been the focal point for tertiary institutions within the exceedingly competitive higher education market in Australia
In 2016, research was undertaken at the University of Southern Queensland (USQ), a regional university in Queensland, Australia, to explore approaches for designing, developing and implementing an integrated student support service model
This was followed by questions that focused on the integrated support services at USQ to determine if the enrolment sessions and existing support services had a positive impact on the overall student experience
Summary
Student attrition is a constant challenge and universities are exploring new ways of dealing with this issue and their approach to providing support Within this higher education landscape, where attrition is a concern for institutions, regional universities are required to use a strategic approach that contributes to student success through a high standard of service delivery and may addresses a wide array of student needs, including student enrolment. In 2016, research was undertaken at the University of Southern Queensland (USQ), a regional university in Queensland, Australia, to explore approaches for designing, developing and implementing an integrated student support service model. The aim of the project undertaken by USQ was to provide initial evidence from one regional university in response to the following question: How can Australian regional universities develop an integrated student support service model that is sustainable, accessible, relevant and will impact student success?
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