Evaluating the Role of Robotics, Machine Learning and Artificial Intelligence in the Field of Performance Management

Abstract

AbstractAlthough intelligent automation academic production has evolved fast (e.g., artificial intelligence, robots) we currently lack a full knowledge of the effects on organizational (companies) and individual (workforce) levels of the use of these innovations in performance management (PM). The purpose of this study is to systematize scholarly input on smart automation to date and to elucidate their primary contributions to the performance management difficulties. We found 45 publications on artificial intelligence, robotics as well as other technologically advanced within PM settings in the international business (IB) and general management (GM) and information management (IM) journals. The results demonstrate that smart automation technologies provide a new strategy to managing personnel and improving company performance, providing various performance management opportunities and also major technological and ethical problems. Its influence is based on performance management techniques such as job substitution, work collaboration between human robots and AI, policy-making and apprenticeship possibilities, and performance management activities, namely recruitment, education, and job performance. This paper addresses these changes in-depth and the main contribution to future studies theories and practices.KeywordsArtificial intelligenceRoboticsMachine learningPerformance management