Abstract
The role of Information and Communication Technology in achieving organization’s strategic development goals has been an area of constant debate, and as well perceived in different management dimensions. Most universities are therefore employing it (ICT) as a tool for competitive advantage to support the accomplishment of their objectives. Universities are also known to have branches or campuses that need strong and steady strategic plans to facilitate their steady expansion and growth. Besides, production of quality services from the various levels of management in these universities requires quality strategic plans and decisions. In addition, to realize the steady growth and competitive advantage, ICT not only has to be an additive but a critical component towards supporting management processes in the universities. This research sought to determine the role of ICT in supporting management processes in institutions of higher learning in Kenya. The research investigated how the different levels of management used ICT in their management processes and whether the use had any effect on management processes. The research further made recommendations to the universities on better use of ICTs in their management processes. A public university in Kenya was used as a case study in this research.
Highlights
Information and communication technology (ICT) has become an important tool in modern management of universities. This is because information is a critical tool in facilitating management decisions and ICT is seen to be a crucial tool to help in facilitating acquisition of this information required in management decisions for universities
ICT must come in handy to facilitate the process of acquiring accurate and summarized data needed to facilitate management processes. It is in this context that there is dire need for a successful transition to the new technology in order for university managements to engage in quality management practices
Findings in table 1 reveal that, male respondents were majority (60%) compared to female respondents (40%). These findings suggest that, there is a gender gap between women users of ICT and men, and that women are not well accessible to ICTs as compared to men
Summary
Information and communication technology (ICT) has become an important tool in modern management of universities. Manual and mechanical systems can no longer cope in the current demands of management processes in universities This is due to the fact that accurate and timely data is a critical resource in planning and decision making (Acosta, 2004). Intranet and database systems are key components in the formation of ICT infrastructure, and their existence enhances greater management control by enabling departments in universities and their campuses to have greater access to information needed for management processes This will enable them (managements) to function more effectively and efficiently, and since projections will be more accurate or available, university managements can make long-term strategic plans during their management processes, (Nyandiere, 2007). Without adequate level of ICT use, chances of making poor and untimely management decisions will prevail and this will constantly lead to the universities’ stunted growth
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Advanced Computer Science and Applications
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
