EVALUATING THE QUALITY OF FOOD AND BEVERAGE SERVICES IN THE SOCIAL CLUBS OF MANSOURA CITY

Abstract

The present study aimed to evaluate the quality of food and beverage services in the social clubs of Mansoura City, El Dakahlia Governorate, Egypt. It identifies the factors that have impact on the quality of service. A questionnaire form was developed to collect the required data for this study. A total of 256 forms were randomly distributed to eight(8) samples of social clubs. 240 forms were distributed to customers, 208 forms were valid for analysis; Moreover, 8 valid forms were received from social clubs managers and finally, 8 checklist forms were valid for analysis, to become the final total 224 form (93.3%) were valid for analysis. Three food samples from each social club were subjected to Microbiological and Chemical analysis. The results showed that; most of managers don’t care for neither the customer’s opinions about the quality of services provided nor the staff training, the majority of customers expressed dissatisfaction with the service in general and staff’s personal hygiene, Also, it was that there is weakness in the training of workers in terms of how to deal with the customer, preparing food, and neglect in personal hygiene. Key words: food and beverage service, personality hygiene, Service Quality.