Evaluating the Potential and Challenges of IoT in Education and Other Sectors during the COVID-19 Pandemic: The Case of Bangladesh

Abstract

The Internet of Things (IoT) adoption affects different sectors immensely, especially during Covid-19. This study mainly examines the benefits and challenges experienced in Bangladesh's education, and corporate and service sectors while using IoT services during COVID-19. Data collection was performed using a convenient random sampling method and distributing questions online. Two hundred sixty completed responses were analyzed, where 40% of responses were from the education sector, and 60% were from the corporate and service sector. The research method was quantitative and empirical. The study reveals that people find saving time the most potential in education sector, whereas, in the corporate and service sector, the topmost benefit of using IoT services is that it helps strictly maintain physical distance. Conversely, the most significant challenges people face in both sectors are that the IoT increases social distance and reduces individual communication. Nevertheless, people in both sectors have a positive attitude towards using IoT in the future. The findings have practical implications for business professionals, academic scholars, and other associated parties keen to identify IoT impact during the pandemic.