Evaluating the Organizational Cultural Competence of a Clinical Psychology Training Clinic: Findings and Implications for Training Sites

Abstract

Canadians from diverse ethnocultural backgrounds have specific mental health needs. Cultural competence in mental health care enhances client satisfaction and improves outcomes for individuals from minority groups. Few studies examine cultural competence at the organizational level. This program evaluation examined organizational cultural competence of a university-based psychology clinic. Surveys were completed by internal stakeholders and clients. Results suggest a high level of commitment to cultural competence among internal stakeholders. Clients reportedly felt welcomed and that their cultural needs were met. Challenges related to cultural competency training, educational opportunities, policies, and procedures will be discussed. Recommendations have implications for psychology clinics.