Abstract
The aim of this study is to analyze how internal operating sub-processes and annual operations of airport companies influence the overall efficiency. The multi-period Network Data Envelopment Analysis is used to evaluate the efficiencies and the efficiency changes for East Asia airport companies. The results indicate that the overall efficiencies of airport companies during a specified period of time are affected by the system efficiency and the sub-processes’ efficiencies in individual periods. Furthermore, the overall efficiency change is determined by the sub-processes’ efficiency changes. According to the operating decision analysis matrix, managers can discover the inefficient sub-processes and formulate the improvement countermeasures.
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