Evaluating the Intended Use of Decision Support System (DSS) via Academic Staff: An Applying Technology Acceptance Model (TAM)

Abstract

Since the beginning of the expansion of information systems, people have been considering using them for making decisions. Decision Support System (DSS) is a computer technology solution that can be used to support complex decision making and problem solving. In order to produce a high quality education decision, managers have to be equipped with wide range of relevant information which makes the process of decision making even more complex. In situations like this, use of DSS can be a logical solution. The aim of this research is to investigate the intended use of DSS within academic staff at Universiti Tun Hussein Onn Malaysia by applying Technology Acceptance Model (TAM).In this research were employed structural equations modelling (SEM) approach with SmartPLS software to investigate students’ adoption process. Findings indicates that the perceived ease of use, perceived usefulness have a positive impact and substantially associated with intend to use DSS among academic staff at universities. The study concludes that academic staffs at universities in Malaysia have positive perceptions towards DSS and intend to practice it for educational purposes. Also, the study indicates the importance of perceived usefulness and perceived ease of use as core factors which influence on the perception of using DSS to support management decision process.