Evaluating the input-process-output quality management model for chinese students studying in ASEAN educational institutions

Abstract

Relevance. Educational institutions have increased their attention towards quality management to retain their competitiveness and remain relevant in the rapidly changing world. Several models have been proposed to guide quality management for educational institutions, but empirical evaluation of them has not been properly carried out. Purpose. The article main purpose is to assess the input-process-output (IPO) model as a one that is capable to enabling academic institutions in ASEAN countries to serve the demands of Chinese studying abroad. Methodology. A voluntary response sample of 61 Chinese students studying in ASEAN countries responded to an online closed-ended questionnaires. Results. Findings from the study revealed that input factors (p=0.14; p<0.05), process factors (p=0.00; p<0.05), and output factors (p=0.028; p<0.05) provide foundations for explaining quality management efforts by universities in the ASEAN region to satisfy the demands of students from China abroad. Conclusions. Built on the analyzed results, it was recommended that universities in the ASEAN region improve their quality management efforts by focusing on each element of the inputs, processes, and outputs to ensure they are consistent with the needs of Chinese students. Keywords: Input factors; process factors; output factors; ASEAN countries; Chinese students