Evaluating the Implementation of Components of the Performance Management System in the Zambian Public Service: A Case Study of Development Bank of Zambia

Abstract

The Government of the Republic of Zambia has been undertaking public sector reforms beginning with Ministries and cascading to State Owned Enterprises such as the Development Bank of Zambia whose main thrust has been to improve service delivery by introducing performance management systems. The Bank has been implementing performance management systems since 2015. Despite these efforts, the Zambian public service is considered inefficient in its quest to deliver services. This study was conducted at Development Bank of Zambia in Lusaka, Zambia. Therefore, the aim of the study was to Evaluate the Implementation of Components of the Performance Management System in the Zambian Public Service: A Case of the Development Bank of Zambia. The study also sought to determine the origins of the concept performance management, define the concept, describe the approaches to performance management, the nature and content of a performance management system, outline the steps to be followed in developing a performance management system, identify the objectives and benefits of implementing the performance management system, identify the general problems associated with the implementation of the performance management system and make recommendations on how to improve the implementation of performance management and suggest areas for further research. Keywords: Public Sector Reforms, Performance Management System, Service Delivery, Zambia.