Evaluating the Impacts of COVID-19 on Operations and Management of Community Centres: An Auckland, New Zealand Case Study

Abstract

This study evaluates the impact of COVID-19 on the operations and management of Community Centres (CCs) in Auckland. This Coronavirus posed unprecedented challenges to the communities and public facilities here and in many other countries. To mitigate the pandemic outbreak, the New Zealand government adopted the so-called “go hard, go early” strategy, which put all of the country to strict self-isolation for 52 days [Baker et al. (2020). The Medical Journal of Australia, 213(5), 198–200.e1]. This research aims to explore what challenges some of Auckland’s CCs faced during COVID-19 lockdown and what management decisions were taken to operate the CCs during these periods effectively. The study was based principally on primary data collected from the managers and visitors of eight CCs across Auckland via semi-structured interviews and anonymous online surveys. With all the information gathered and generated through thematic, correlation and deductive analysis, the study produced a “road map” for management actions. This framework should enable CCs to better articulate decisions for more effective and safer operating during future pandemic outbreaks.