Evaluating the Impact of Organizational Culture Features on Implementing Total Quality Management (TQM) by Focusing on the Business Ethics as a Mediator (Case Study: Shirin Asal Company)

Tavakoli Abdullah,Jarihi Shiva

doi:10.22158/asir.v5n3p49

Abstract

This was an applied study regarding the objective and a descriptive-correlational one concerning the data collection approach, which was focused on evaluating the impact of organizational culture on applying total quality management along with stressing the mediating role of business ethics. A total of 148 employees of Shirin Asal Company (Tehran Branch) constituted the research statistical population that Cochran’s formula was used to choose 106 subjects as the sample size by a simple random sampling method.Standard questionnaires were employed to gather the essential data. The validity and reliability of variables were also examined and approved. The reliability rates for business ethics, organizational culture, and total quality management were calculated to be equivalent to 0.78, 0.89, and 0.90, respectively. The structural equation modeling method assisted with the Smart PLS2 software was utilized for data analysis. Revealed by the research findings, organizational culture influences business ethics and total quality management. Business ethics was also found to act as a mediating variable in the relationship between organizational culture and total quality management. In conclusion, organizational culture and business ethics affect the satisfactory implementation of TQM, which somehow requires managers and stakeholders to particularly consider these components.

Highlights

Organizations are always in the quest for new solutions to improve performance and gain a competitive advantage
The confirmation of the research first hypothesis indicated that organizational culture has a positive and significant effect on the total quality management (TQM) and the features of organizational culture such as participation, adaptability, mission, and compatibility have a direct impact on the TQM indices such as training, qualitative structure, statistical control, and teamwork
The confirmation of the research second hypothesis indicated that organizational culture has a positive and significant effect on business ethics and the features of organizational culture such as participation, adaptability, mission, and compatibility are effective on the components of business ethics like comfort at work, focusing on work, optimal use of time, effort, self-confidence, and fairness

Summary

Introduction

Organizations are always in the quest for new solutions to improve performance and gain a competitive advantage. Quality management has been a widely used approach employed by organizations to enhance performance. Total quality management is an attitude that organizations with the participation of all employees, customers, and suppliers use as a basis to continuously enhance the quality aimed at gaining customer satisfaction (Nizamabad et al, 2019). The development of the organizational culture that is recognized to be appropriate for TQM causes some changes in organizational culture that cannot be realized Applying this important issue requires changes in the paradigm and rebuilding social relations by all employees of the organization (Tibor Tenji & Andrea Foley, 2019), and business ethics can play a role in this paradigm shift and the reconstruction of social relations

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Conclusion