Abstract
The paper aims to identify and evaluate the factors influencing the human performance of Air Traffic Control (ATC) in Thailand. The objective of the study has been operationalized utilizing the extended SHEL model of ergonomics. Fuzzy Graded Mean Integration method has been employed to establish the importance and Fuzzy Additive Ratio Assessment method was utilized to measure actual performance of the factors on the response received from all ten air traffic control centers of Thailand. The finding of study facilitates the insights for improvement of various dimensions and constructs for an effective human performance management for ATC in Thailand. The study fulfills the theoretical gap by employing the Fuzzy Multi Criteria Decision Making (MCDM) method of identifying and measuring human performance in ATC.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
