Evaluating the Effect of Academic Library users’ Experience towards Library Patronage in State Universities in Sri Lanka: Development of a Conceptual Framework

K R N Harshani,Ali Khatibi,S M Ferdous Azam

doi:10.34257/gjmbrevol19is8pg11

Abstract

Libraries and information centers are service units held with the responsibility of providing varied information services based on a number of resources. It covers tangible assets, namely library building, equipment, furniture, information resources and staff. The intangible element has been the information services provided by the libraries. The tangible assets and intangible services of libraries are changing greatly due to the development and changes in the area of information technology. Libraries may not be the first thing that comes to mind when thinking about great design. It’s easy to assume the user experience of a library is limited to navigating a maze of bookshelves in reality; there has been a recent push among librarians and library professionals to apply user experience best practices to the design of their services. Library UX professionals include librarians and library staff members who specialize in improving the user experience of their libraries through research and design.

Highlights

They need to be continuously monitored how their key user groups prioritize the existing services and Libraries and information centers are service units held with the responsibility of providing varied information services based on a number of identify new needs and opportunities for library services (Esson, Stevenson, Gildea, & Roberts, 2012; Spalding & Wang, 2006)
The intangible element has been the information resources and services by library clientele information services provided by the libraries
It’s easy to assume the user do not reveal anything about the success experience of a library is limited to navigating a maze of or quality of the interaction experienced by the library bookshelves in reality; there has been a recent push user and the value or impact that this has on among librarians and library professionals to apply user- the user (Appleton, 2016)

Summary

Introduction

They need to be continuously monitored how their key user groups prioritize the existing services and Libraries and information centers are service units held with the responsibility of providing varied information services based on a number of identify new needs and opportunities for library services (Esson, Stevenson, Gildea, & Roberts, 2012; Spalding & Wang, 2006). The academic library plays a pivotal role in supporting teaching, learning and research In support of this role, the library needs to provide resources, facilities and services which will enable students to fulfill their academic potential. To evaluate library Librarian, similar to that found in business and industry service quality, it is first necessary to understand fully whose duties could be defined as an individual in the the elements of service quality and the interplay of those following example who: will work to develop elements in the academic library context from the user relationships with the Libraries’ various user perspective. In order to assess library service activities, and projects designed to improve the overall quality in libraries, librarians need a multipurpose tool user experience of the Libraries (Florida International capable of wide and practical application using University, 2012).

Objectives of the Study

Selection of Sampling in the minds of the library team so that it can better

VIII. Development of the Conceptual Framework

Formulation of Hypotheses

Conclusive Remarks and Implications