Evaluating supply chain performance measurement system (SCPMS) lifecycle during unexpected events

Abstract

ABSTRACT Supply chain management is recognized as a crucial element in boosting organizational performance and competitiveness. However, the COVID-19 crisis has demonstrated that many corporations were unprepared and lacked a recovery strategy, which led to significant supply chain disruptions. Hence, the purpose of this study is to evaluate the Supply Chain Performance Measurement System (SCPMS) lifetime under unforeseen situations, particularly in developing nations like Egypt, and its relevance during the pandemic and post-pandemic periods. A systematic questionnaire was used to gather data from 100 manufacturing firms (supply chain and retailers) with large business volume who provided a total of 562 questionnaires. The findings indicated that there were four main measurement systems: SCPMS Design, SCPMS Implementation, SCPMS Use, and SCPMS Review. The results of the AHP method found that the SCPMS implementation was the most important system, while the least important was SCPMS design.