Evaluating Post-Pandemic Undergraduate Student Satisfaction with Online Learning in Saudi Arabia: The Significance of Self-Directed Learning

Abstract

Presently, numerous universities in Saudi Arabia have embraced online learning following the experience gained during the COVID-19 pandemic. While several studies have assessed the quality of online learning and student satisfaction during that period, limited research has explored students’ satisfaction post-pandemic control despite several universities planning to offer some courses online. Investigating student satisfaction post-pandemic is crucial for predicting the quality of online learning and assisting universities in enhancing the outcomes of online learning. Consequently, this study aims to examine student satisfaction with online learning by proposing a model derived from the updated Information System Success Model. The updated model factors include system quality, service quality, and information quality, supplemented by student–student interaction quality and self-directed learning. Data were collected from a sample of 150 undergraduates at King Saud University in the second semester of the 2023–2024 academic year. The research model was validated using the PLS approach. The findings indicated that only self-directed learning significantly affects students’ satisfaction with online learning. This study contributes theoretically by expanding the existing literature and enhancing the understanding of the factors that drive student satisfaction. Moreover, it provides practical contributions to decision-makers and educators developing online learning strategies focusing on enhancing self-directed learning abilities.