Evaluating Police Administration Performance Using TOPSIS

Abstract

Compared to government workloads which are often irregular, police work contains many aspects, each of which is held to specific performance standards. Past literature has investigated individual cases and made selective comparisons, yet is lacking in overall work analyses. Police authorities must be able to assess the work performances of each police station to ensure the balance of investments and returns while also investigating overall work performance, rather than solely looking at individual cases. This study used objective analysis to evaluate the 2014 work performances of Kaohsiung City Police Department police stations (Taiwan) in 00 Precinct in order to determine the quality of work performance so that the heads of each unit can improve any insufficiencies in accordance with objectives and improve the competitiveness of police work. As such, the Delphi Technique was used to calculate the weight for several key indicators for 00 Precinct; then, the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) was used to arrange these indicators according to 00 Precinct police station work performance ratings. Nine police stations (A1-A9) and seven indicators (number of police officers, population in area of jurisdiction, total number of criminal cases, number of solved cases, number of traffic accidents, number of traffic tickets issued, and number of cases accepted via 110) were included in this study to assess the work performances of each station. The number of police officers was divided by the population in area of jurisdiction to obtain a police-to-population ratio for a total of six C values. The results indicated that among the nine police stations, A1 had the highest administrative performance in 00 Precinct; its Ci value of 55.95% showed that this police station had the best work performance.