Evaluating implementation of a voluntary responsible gambling code in Queensland, Australia

Abstract

This study investigated levels of implementation and perceptions of adequacy of the voluntary Queensland Responsible Gambling Code of Practice with thirty managers and staff in selected casinos, hotels and licensed clubs in three regions in Queensland. This particular paper examines those factors that act as facilitators of, and impediments to, implementation of the Code and reflects on how organization size has influenced implementation of the Code. Using a mix of quantitative and qualitative methods, venues with small gaming installations had a lower implementation rate (56%) of the Code’s practices than venues with large gaming installations (85%). Facilitators included: adequate staff training and education; industry association membership; understanding of the philosophy of the Code; appropriate support materials; legislative overlap; prior experience with responsible gambling; regular audits; and links to community support networks. In contrast, impediments included: high staff turnover; managerial apathy; remote location; and being a busy small business manager.