Evaluating federated search tools: usability and retrievability framework

Abstract

Purpose– This study aims to explore a framework for evaluating and comparing two federated search tools (FSTs) using two different retrieval protocols: XML gateways and Z39.50. FSTs are meta-information retrieval systems developed to facilitate the searching of multiple resources through a single search box. FSTs allow searching of heterogeneous platforms, such as bibliographic and full-text databases, online public access catalogues, web search engines and open-access resources.Design/methodology/approach– The proposed framework consists of three phases: the usability testing, retrievability performance assessment and overall comparison. The think-aloud protocol was implemented for usability testing and FSTs retrieval consistency, and precision tests were carried out to assess the retrievability performance for 20 real user queries.Findings– Participants were directed to assign weights for the interface usability and system retrievability importance as indicators for FST evaluation. Results indicated that FSTs retrievability performance was of more importance than the interface usability. Participants assigned an average weight of 62 per cent for the system retrievability and 38 per cent for interface usability. In terms of the usability test, there was no significant difference between the two FSTs, while minor differences were found regarding retrieval consistency and precision at 11-point cut-off recall. The overall evaluation showed that the FST based on the XML gateway rated slightly higher than the FST based on the Z39.50 protocol.Research limitations/implications– This empirical study faced several limitations. First, the lack of participants’ familiarity with usability testing created the need for a deep awareness and rigorous supervision. Second, the difficulties of empirically assessing participants’ perspectives and future attitudes called for mixing between a formal task and the think-aloud protocol for participants in a real environment. This has been a challenge that faced the collection of the usability data including user behaviour, expectations and other empirical data. Third, the differences between the two FSTs in terms of number of connectors and advanced search techniques required setting rigorous procedures for testing FSTs retrieval consistency and precision.Practical implications– This paper has practical implications in two dimensions. First, its results could be utilized by FST developers to enhance their product’s performance. Second, the framework could be used by librarians to evaluate FSTs performance and capabilities. The framework enables them to compare between library systems in general and FSTs in particular. In addition to these practical implications, the authors encourage researchers to use and enhance the proposed framework.Social implications– Librarians can use the proposed framework to empirically select an FST, involving users in the selection procedures of these information retrieval systems, so that it accords with users’ perspectives and attitudes and serves the community better.Originality/value– The proposed framework could be considered a benchmark for FST evaluation.