EVALUATING ENVIRONMENTAL CRISES USING KNOWLEDGE MANAGEMENT A CASE STUDY ON CIVIL PROTECTION

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The crises looming often on the horizon of the organization, and be able to successful organizations through effective planning using knowledge management to avoid most of the crisis, but some of the events and unforeseen circumstances which are not planned by the organization effectively predicted great damage even the largest organizations, where it is crisis management, including lead one of the very important areas of services and associated with people's lives and property, and that you need to protect and provide continuous and rapid help. With the rapid expansion of cities and increasing population numbers, as well as various commercial and economic activities of crisis management has been dealing with many of the incidents and that different ways of combating the incident to another depending on the location and the causes of accidents and the material contained in the facility, especially the crises that occur due to the outbreak of fires. If this study is to clarify the importance of information systems in the face of disasters and environmental crises, especially those relating to incidents of fires in the organizations, the Note and explore the events and circumstances unforeseen is a fundamental duty of the duties of directors, and management can expect crises and disasters that you may encounter private crises and environmental disasters, and considering how to deal with it by putting the worst case scenario, and develop attitudinal plans, and may be organized more sophisticated if they have the tools, methods and information systems that enable them to carry out planning to cope with crises and environmental disasters, and to give a comprehensive picture of how crises and disasters and environmental management using knowledge management has Taatdment comprehensive study to clarify the role of knowledge management. The study included the concept and importance of knowledge management and its role in raising the level of performance, and indicate the role of knowledge management in minimizing the effects of the risks before and after the event, with a clarification of the environmental hazards caused by the fires and their causes and types of the outbreak, as the study active role for crisis management in the face of crises and disasters explained environmental, where the study focused on the definition of the concept of crisis and its causes, types and stages, and the definition of concepts related and overlapping with it, as the study focused on identifying the nature of crisis management, as well as the statement of the role of information systems in crisis and environmental disaster management and explain the importance of effective training using knowledge management to activate the role played by the crisis management in the face of environmental disasters and crises within the organization. The study concluded several results of the most important and effective role played by environmental crises in the Organization's management as it one of the interactive systems to prevent or cope with fire incidents, as well as the proper planning of the use of information systems instrumental in crises and disasters and environmental management and crisis and environmental disaster management scenario on the basis of sound science.