Evaluating e-government systems in Turkey: The case of the 'e-movable system'

Abstract

With the advancements in information technologies and internet applications, electronic government (e-government) gained prominence among many governments around the world. As a developing country, in Turkey, e-government has been a priority subject in delivery of government services. E-movable system, which was initiated in 2007 in public institutions, is an example to e-government applications in Turkey. The purpose of this study is to measure the success of Turkish e-movable system from the perspectives of employees in public institutions who use this system. The study developed Technology Acceptance Model for Using E-Movable System (TAMUeM) based on technology acceptance model (TAM) to measure the success of e-movable system. The model proposed consists of seven constructs including information quality, service quality, perceived usefulness, perceived ease of use, attitude towards using and behavioural intention to use. The results revealed significant connections between the seven constructs of the model. All hypotheses were supported. The results imply that e-movable system is significantly accepted in public organizations and that it can be extended to be applied in private sector.