Abstract

A new method of personnel evaluation and control, Behaviorally Anchored Rating Scales (BARS), is designed to express sales jobs in terms of actual behaviors desired by managers. The scales help bridge the communications gap between the sales manager and his sales force. A five stage development procedure is presented whereby managers develop the dimensions, standards and behaviors of importance in evaluating personnel. BARS is a method for evaluating and motivating salesmen, which impacts on employee orientation, training and development, performance appraisal and review, and promotion decisions.

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