Abstract
National libraries have recently adopted a quality assessment culture using performance indicators. The project for devising Technical Report ISO/TR 28118 regarding performance indicators for national libraries is explained from its beginnings. This is a specific common standard that permit benchmarking among similar institutions at the international level. The involvement of the international bodies IFLA, ISO and CENL in this initiative is described based on observation of the situations common to all national libraries. The technical process of drawing up the report is likewise described, along with its structure and contents. Also dealt with is the recent experience of the National Library of Spain in incorporating performance indicators to its evaluation processes and applying the ISO report indicators.
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