Ethnic diversity management as a stimulant of organizational performance: A study of commercial banks

Abstract

This study investigated the relationship between ethnic diversity management and organizational performance: A study of Commercial banks. The specific aims of the study are to ascertain the effect of the measures of ethnic diversity management, namely; Gender Diversity (GD) and Age Diversity (AD), on Organizational Performance (ORGP). The responses from the respondents were collected with the aid of five (5) Likert Scale questionnaire measures. A total of 267 questionnaires were administered to employees of two branches Out of the 267 questionnaires administered, two hundred and sixty (260)97.38% were retrieved and properly filled while seven (7)2.69% did not properly fill and returned. The questionnaire was coded with the aid of an excel spreadsheet, and the respondent's profile was analyzed with manual simple percentages, descriptive statistics and a correlation matrix. The hypotheses of the study were tested using multiple regression statistical tools with the aid of SPSS version 23. The findings revealed that: There is a significant positive relationship between Gender Diversity (GD) and Organizational Performance (ORGP) (0.035<0.001); as well as a significant positive relationship between Age Diversity (AD) and Organizational Performance (ORGP) (0.001<0.05); Based on the findings, the study concludes that ethnic diversity management had a positive and significant effect on organizational performance Commercial banks. The study recommends that commercial banks should maintain and improve their gender diversity management; this will go a long way in enhancing their performance.