Abstract

• Summary: This article examines ethically difficult situations related to organizational conditions reported by social workers working in public agencies in Crete, Greece. A hermeneutical phenomenological approach for analysing short written narratives was employed in this study.• Findings: Inadequately resourced services and organizational rules and regulations resulted in a variety of ethically difficult situations. Social workers did not develop activities in order to improve inadequately resourced services and to challenge agency policies; they tried to find solutions within the constraints they encountered.• Applications : Increasing resources and changing organizational conditions that cause ethically difficult situations would contribute to improving social work practice. The role of social work education is important in preparing students to challenge agency practices and deal with ethically difficult situations effectively. The development of support systems for practitioners is necessary in order to promote ethical social work practice; social workers should not be left to deal with ethical difficulties on their own.

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