Abstract
In this paper, we study the effects of ethical climate on Organizational Citizenship Behaviors (OCB) and the mediation role of organizational trust. The empirical verification of the conceptual model was conducted through a survey of 283 employees in telecommunication services in Morocco. The structural equation modeling approach was used to test the proposed hypotheses. The main results of this paper indicate the existence of a positive and significant relationship between ethical climate and OCB. Also, organizational trust fully mediates the relationship between ethical climate and OCB. Research results were discussed and managerial implications were outlined. Keywords: Ethical climate, Organizational Citizenship Behaviors (OCB), Organizational Trust. DOI : 10.7176/EJBM/12-3-05 Publication date: January 31 st 2020
Highlights
In recent years, the financial and ethical scandals of multinational companies such as Enron, Worldcom, Arthur Andersen, Xerox ... had a negative impact on the global economy
Employees Job performance depends on the tasks assigned and on employees behaviors and attitudes generally named Organizational Citizenship Behaviors (OCB) (Borman and Motowildo 1993, Johnson et al, 2009 ; Dalal et al, 2009 ; Rich et al, 2010 ). These behaviors are important in the service sector where employee involvement is one of the characteristics of a service delivery. In this context fits our research, our goal is to study the effects of ethical climate on OCBs through the mediation of organizational trust by taking the case of employees in telecommunication services in Morocco
Pučėtaitė R., Lämsä A.M., (2008 b) suggested that ethics in the workplace and organizational trust are not static phenomena but rather dynamic. This can be explained by the fact that attitudes, behavioral norms and principles that constitute the ethics in the workplace may change due to external environmental pressures or the pressure of the internal environment. for this purpose, we suggest the following hypothesis: Hypothesis 2: The ethical climate has a positive and significative effect on Organizational trust
Summary
The financial and ethical scandals of multinational companies such as Enron, Worldcom, Arthur Andersen, Xerox ... had a negative impact on the global economy. Employees Job performance depends on the tasks assigned and on employees behaviors and attitudes generally named Organizational Citizenship Behaviors (OCB) (Borman and Motowildo 1993, Johnson et al, 2009 ; Dalal et al, 2009 ; Rich et al, 2010 ). These behaviors are important in the service sector where employee involvement is one of the characteristics of a service delivery (lovelock et al , 2008)
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