Abstract
Service quality in any sector is determined by its users, so their input must be taken into account when evaluating services. This is true for freight transport. However, as transport service quality can only be evaluated after its use and the criteria considered by customers may differ from those deemed relevant by experts, the carrier selection process is very complex. This research was conducted to provide transport service users with a simple decision making mechanism for selecting the optimal freight carrier among multiple alternatives. The model utility was assessed by applying it to a real case and comprehensive sensitivity analysis was conducted to confirm its robustness.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Proceedings of the Institution of Civil Engineers - Transport
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
