Abstract
As staff at Japanese-style hotel must provide meticulous hospitality, the way staff members are allocated can have a significant effect on the evaluation of the hotel. In order to increase customer satisfaction, it is absolutely vital that the allocation of staff takes such factors into account to prevent the quality of service from deteriorating. Additionally, as customer preferences differ depending on the customer, it is also necessary to quickly and effectively allocate staff based on customer information. At the same time, staff allocation must also take into account both CS and employment costs.Thus, this research investigates the hospitality provided at high-class Japanese-style hotel and proposesa staff allocation methodusing mathematical programming to take into account employment costs and CS. This allocation method enables the optimum staff to be allocated for each situation, and also allows for unexpected changes.
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