Abstract
Based on JCI standard,conduct nursing practice area activities themed as Warmness,Safe and Painless in the emergency department and outpatient department,deepen the connotation of nursing service.Use PDCA to achieve improvement simultaneously.In all these ways,we improved nursing quality,decreased sentinel event and increased satisfactory rate of the patients,enhance the nursing staff ＇s overall image,promote harmonious relations between nurses and patients. Key words: Outpatient department and emergency; Nursing management; High-quality nursing care
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