Abstract
This chapter provides a set of practical yet adaptable communication processes for establishing virtual teams that work well in global engineering organizations. The processes greatly enhance one's organization's ability to establish new virtual teams that function better and that survive the ever-changing needs of modern, global organizations. The chapter presents an effective communication practices and supporting technologies for new virtual teams and discusses resources for virtual team development. It offers guidelines for using metacommunication as a critical element when establishing new virtual teams. The chapter discusses how metacommunication can help to navigate face, cross-cultural screens, criticism, and trust, all of which are important elements in highly functioning virtual teams. It defines two concepts that are central to the task of establishing new teams: rich media (media that carry many cues) and social presence.
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