Abstract

Organizations may need to create formal documents that articulate the needs they have for a software solution. These formal documents or requirements could be either for a package solution or for customized development or both. There are of course intricacies to creating these documents which also need to address related needs such as project management, ownership, quality assurance, indemnifications, and delivery schedules. There are two common methods of communicating these formal requirements: a request for information (RFI) or a request for proposal (RFP). An RFI is usually seen as a subset for an RFP, so an RFI might precede a more detailed RFP. Therefore, the purpose of this chapter is to provide the details of what should be included in each document, when one might be more advantageous than the other, and the process for obtaining responses from vendors.

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