Establishing Business Controls for Electronic Mail Communications

Abstract

The use of electronic mail (e-mail) in business is spreading rapidly; and in many organizations, the e-mail system is now the place for office gossip and other conversations unrelated to work. Although some of the information exchanged via e-mail is personal or frivolous, the system also frequently carries vital organization information. The “information mix” raises many moral and business issues that must be addressed. This article provides the tools to develop effective e-mail policies and controls for your enterprise, and examines the legal and privacy issues that must be considered.