Establishing and managing effective internal quality control measures in small service companies

Abstract

Managing quality processes can be challenging for small firms due to the need to rapidly change to fluctuations in the market and also because the products and services created are typically customised, making standardisation difficult. Modifying quality control methods from large corporations is considered, but was not proven beneficial. By surveying small and medium-sized service firms, several suggestions for creating and implementing quality were discovered. This paper also examines the internal quality-control measures currently in place for two small service firms with specific recommendations presented for each of these firms.