ESTABLISHING AGILE ORGANIZATIONS THROUGH INFORMATION TECHNOLOGY AND THE IMPACT OF INTERNAL INFORMATION TECHNOLOGY SERVICES PERCEPTIONS ON THE QUALITY OF INFORMATION TECHNOLOGY SERVICES (IN SMALL AND MEDIUM INDUSTRIES OF THE ALBORZ PROVINCE)

Abstract

The present research has been conducted aiming to establish agile organizations through information technology and the impact of internal information technology services perceptions on the quality of information technology services (in small and medium industries of the Alborz province). This research is a descriptive and field study, and regarding its goal, it is practical; the statistical population includes a part of small and medium industries located in the Alborz province. The data has been collected through the Industrial Towns Company of Alborz province, and includes all managers and experts of small and medium industries of Alborz province. The sampling method in this research is randomly available, and the questionnaire has been randomly and selectively distributed among the individuals of the population. In this research, the desired population has been considered as known (about 1,200 people). Therefore, Morgan table has been used to calculate the sample size. According to the table the statistical size is 291 people. The data collection method is as field, and the measurement tool is the questionnaire. The validity has been confirmed at an acceptable limit by the content and face validity method, and the reliability of measurement tool (questionnaire) has been confirmed by Cronbach's alpha (0.959). In order to analyze the data, at first the acceptability of theoretical model through LISREL software has been addressed, and then data analysis has been specified by the aid of path coefficient. The results show that the model is usable for the statistical population and the model fitness is acceptable. The results of data analysis show that there is a positive relationship between the perception of internal information technology services and the quality of information technology services. There is a positive relationship between the quality of information technology services and information technology agility. There is a positive relationship between the perception of internal information technology services and the agility of information technology services. There is a positive relationship between information technology agility and the agility of the organization