Abstract
The objective set is to analyze the comments of TripAdvisor users regarding urban travel spaces in the destinations of the cultural heritage of humanity in Brazil, under the bias of the concept of smart tour‑ ist destination. The methodological design is characterized by bibliographic, documentary, exploratory and descriptive research. All the online comments of five Brazilian cities on TripAdvisor were analyzed qualita‑ tively between the months of January to July 2017. The results show that users highlight aspects related to urban and tourist infrastructure, which are fundamental precepts for becoming a destination. smart tourist. In this way, public management, as responsible for the execution of public policies and tourist plans, must act directly in the improvement of the infrastructure of the historical heritage, allowing the tourist destina‑ tion to adapt to the concept of universal access
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