Abstract
Despite a large body of literature about fan violence issues, research investigating perceptions and dynamics in potentially violent situations, called critical incidents (CIs), is missing. This qualitative study examined the perceptions and dynamics of CIs involving ultra football fans. Fifty-nine semi-structured interviews with individuals (fans, police officers or security employees) involved in eight CIs were conducted and analysed using Interpretative Phenomenological Analysis. The assessment of legitimacy of an out-group’s actions strongly influenced the perception of a CI, which is in line with the Elaborated Social Identity Model. Informative intergroup communication about the own intentions seemed to increase perception of legitimacy, while arrests of fans due to pyrotechnics were perceived by fans as illegitimate. The local fan culture, e.g. the fans’ use of pyrotechnics for their support, is relevant for the understanding of this assessment of legitimacy.
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