Abstract
Enterprise resource planning (ERP) is considered a proven solution that enhances the organisation's structure, which results in better productivity. Nowadays, universities have many reasons to improve efficiency in administrative operations. Therefore, there are a number of universities that aim to enhance administrative efficiency by implementing an ERP system. However ERP system implementation in the university has a high failure rate because of its unique characteristic. Even though a number of critical success factors have been proposed, there is rare example of how to put them into practice. This paper presents a case study in a Thai university that implements ERP system, which shows how selected critical success factors are taken into practice throughout implementation process. A combination of semi-structured interviews and survey questionnaires are used as research methods to observe and analyse implementation process in the university environment. The study shows software learnability as a significant challenge that causes problems in the post-implementation phase. Also, the study highlights an ERP system as the foundation for the development of forthcoming IT system.
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