ERP implementation framework for Malaysian private institution of higher learning

Abstract

Enterprise Resource Planning (ERP) systems are widely used by many multinational companies throughout the world. Recently, many institutions of higher learning have replaced their legacy systems to ERP systems as a means for integration advantages. Investments with this ERP system are representing the largest investment for institutions of higher learning. They invest millions of dollars and the time taken for the implementation sometimes takes two to three years, or even more. Without a solid history of successes and failures, implementers are at a disadvantage in knowing how best to implement ERP systems so that they will provide operational and strategic benefits to their owners. Due to these problems, this research is carried out in order to establish an ERP implementation framework for Malaysian private institutions of higher learning. The framework has four phases; project initiation, project implementation, realization and operation and maintenance. Every phase will be having a combination of critical success factors (CSF's), deliverables and responsibilities and this combination as unique features for the private institution of higher learning in Malaysia environment.