Abstract

Rwanda was characterized by divisionism, where one part of Rwandan (Tutsi) was excluded. In 1994 tutsi genocide more than 1 million people were killed, mutilated and injured.Based on the analysis of field data collected through interviews, this research provided to decision makers a web portal solution to address the reconciliation challenges in Rwanda.The findings show that one of the benefits of implementing e-reconciliation web portal will be to get easily the information related to reconciliation there will be other benefits, like avoiding history distortion, it will show negative impact of genocide, and it will be the best way to help Rwandans and international community to learn about the genocide. Although a number of challenges have been found, the main challenge would be the lack of internet access; other challenges include: the authenticity of information and the collection of information to be posted on the web portal. To address those challenges e-reconciliation can be accessible via mobile phone as the majority of Rwandan has access to mobile phone. The information posted on e-reconciliation web portal must have references recognized and the decision makers have to delegate who will manage the posted information.

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