Abstract
In this paper, we consider a cyclic two-queue polling system with non-zero switchover times under exhaustive service discipline. Arriving customers decide whether to join queue 1 ( Q1 ) or queue 2 ( Q2 ) under two different information levels: fully unobservable case and fully observable case. With the help of the waiting costs, we study the equilibrium strategies for arriving customers in both cases. Furthermore, we analyze the expected waiting cost of an arriving customer in fully unobservable case by numerical examples.
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