Environmental scanning in a public institution

Abstract

PurposeThis article aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.Design/methodology/approachThe briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsEver been to a seminar where the air‐con did not work, or to a class where there were not enough chairs? This case study suggests how colleges can work better.Facilities management can identify and manage customer expectations. This large claim is based on the environmental scan, which is explained by reference to the recent literature. A case study of a Midwestern public research university shows the way the environmental scan can measure the success of facilities management over time.Practical implicationsThe article provides strategic insights and practical thinking that have influenced some of the world's leading organizations.Originality/valueThe briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.