Abstract
This paper considers the links between quality management systems and environmental management systems. In particular, how firms use their experience with the former to develop the latter. Case studies of seven plastic manufacturers in New Zealand found a high degree of applicability of TQM experiences. Areas most likely to be transferred were people practices, involvement of customers and suppliers, adopting a preventative approach or culture, and strict waste management control. At the current stage of development of environmental management systems in New Zealand, there is still much action just to ensure regulatory compliance. The paper also reviews briefly some of the environmental drivers impacting on operations management and the parallels between the development of quality management and environmental management systems.
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