Environmental Aspects of Production Management of Services in The Amazon

Abstract

Environmental degradation is one of the most discussed topics today, but organizations also consider it a source of competitive advantage. This study is qualitative and uses the Case Study Method. Data were collected in a pest control company located in Porto Velho, Rondônia, Brazil. As its main topic, it takes aspects of environmental management in a pest control company´s production process in the city of Porto Velho. Its specific goals are to (1) identify which tools and sustainable production methods are used by the company in its production process; (2) highlight the competitive advantages arising from the incorporation of aspects of environmental management in production processes; and (3) indicate the innovation process that best contributes to the improvement of the company´s environmental management. Assessing the environmental aspects of the company´s production management revealed satisfactory results. The company is engaged in sustainable development and is gradually pursuing improvements to its methods of maintaining and conserving the environment. The subsidies mentioned allow the degree of sustainability demanded by contemporary society, which benefits from the environmental services offered. This study is a university´s research contribution to managers and stakeholders who want to learn more about the applicability of concepts of an environmental management system in pest control companies