Entropy Model of Business Processes

Abstract

The article proposes an approach to solve the problem of monitoring business processes based on the entropy characteristics of the information space of an existing business system, which is considered from the point of view of the behavior and modeling of open systems. The time component of the process is taken into account. In addition, the paper describes a method for assessing the stability of the dynamic structure of a business process. An entropy approach to the implementation of the task of entropy monitoring of a business system and its processes is proposed. The article points to the expediency of using system theories that consider the totality of interacting business processes as an integral large system. At the same time, the whole is characterized by a triple interdependence, namely, the interdependence of each of its most important parts, then the dependence of each of its parts on the entire system (in this case, the boundary conditions of the system in the selected phase of space) and, finally, the dependence of the entire system on its specific part or parts from combinations. It should be noted that the synthesis of all these relationships leads to the need to take into account the complex nonlinearity of processes. Keywords: entropy, methodology, business administration system.