Abstract
Robotic process automation (RPA) is a software workflow technology that automates simple and repetitive software-driven tasks that are traditionally carried out by humans. It is used in many companies and has resulted in the publication of numerous use cases. Notably, several failure-related risk factors have been identified, and the operation and maintenance of commercial RPA solutions is very expensive; hence, many firms have trouble reaping the benefits. Moreover, the utilization measures designed to maximize RPA benefits are terribly insufficient. For these reasons, this study proposes an open-source RPA framework for enterprise (EnterRPA) that leverages an integrated web system to improve ease-of-use and user-friendliness over existing RPAs. By applying EnterRPA to six tasks mainly performed manually by employees, we achieved a dramatic reduction from the status quo in work processing time and realized distinct improvements in operational efficiency, quality of service, implementation and integration efficacy, and risk management and compliance. We continue to support users as they create and deploy new workflows through EnterRPA and plan to expand its service areas.
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